Book with confidence

Established in 1984 and endorsed by a string of awards over the years, Inntravel is a company you can trust to deliver excellent levels of customer service and enjoyable, memorable holidays that are bonded with the appropriate travel associations to ensure your complete peace of mind.

Complete financial security

To guarantee your complete financial security, all holidays on this website for which Inntravel books flights are ATOL protected by the Civil Aviation Authority (CAA). Our ATOL number is ATOL 2644. All other holidays are protected by the Association of British Travel Agents (our ABTA membership number is W780X). Please see our booking conditions for more information.

ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA at 68-71 Newman Street London W1T 3AH, call 020 7637 2444 or visit abta.com.

Travel associations

As well as being protected by the CAA and ABTA, Inntravel is endorsed by the following associations which encourage the highest of standards for you, the customer:

IATA - on behalf of its 270-plus international airline members, IATA approves and controls more than 90,000 accredited passenger agents worldwide.

AITO (Association of Independent Tour Operators) - is the Association for independent and specialist holiday companies. Member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating and also offers an independent dispute settlement service.

The AITO quality charter

EXCLUSIVE MEMBERSHIP
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

FINANCIAL SECURITY
An AITO member is required to protect money paid by customers to the member for any holiday sold under the AITO logo. This protection applies to customers who are in the UK at the time of booking or to overseas customers who have booked directly with the member. Members have to comply with UK Government Regulations in this respect. Members submit details of their bonding or guarantee arrangements to the Association on a regular basis.

ACCURATE BROCHURES and WEB SITES
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

MONITORING STANDARDS
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.

RESPONSIBLE TOURISM
All members acknowledge the importance of AITO’s Responsible Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.

CUSTOMER RELATIONS
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.

INNTRAVEL is a member of the Association of Independent Tour Operators. To contact the Association, visit www.aito.co.uk or call 020 8744 9280.

[Updated 14 November 2008]

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